Privacy Policy

(ISTORIA) platform users’ privacy policy

The digital learning platform (ISTORIA), which will be referred to later with the possessive adjective “our” or the pronoun “we”, is an outstanding digital platform that offers an innovative way to improve the level of English users by reading stories written by experts; It will easily move from one level to another. (ISTORIA) also offers its services at subsidized prices within the reach of all segments of society. We at (ISTORIA) are Committed to protecting and respecting the privacy of all platform users. In addition to the requirements that may appear within the platform, this policy describes the data that we collect, points out their use, and Specifies the basis of the transaction and the limits of liability between us and the users.

Therefore we kindly ask you to read it carefully. Once you log in to (ISTORIA), you agree on the policy and on the other requirements included in the platform.

N.B. (ISTORIA) Emphasizes that its policy and privacy standards adhere to the General Data Protection Regulation. The protections under this regulation apply to all of the (ISTORIA) services and its users around the world.

  1. Data we collect about you

For the purposes of operating the platform, achieving the highest level of service and preserving the rights of all its customers, we might have to collect personal and nonpersonal data about you and your contact information (e.g. your name, email and age), as well as information about billing and payment purposes. (ISTORIA) does not consider the data that has been hidden from any third party a personal data. We also emphasize that no data will be collected about you unless you have provided it voluntarily and with your consent, and that all such data will remain confidential and we will not share it with any parties unless you agree.

  1. How we collect and use your data

 

Without providing your information to (ISTORIA), you cannot take advantage of the platform services, contact us, write us, or take any advantages of the platform in general. We therefore collect personal information through several sources, as follows:

  • Registration account, when you subscribe to your account on the (ISTORIA) platform, we ask for and collect your personal information such as your name and email, we need information to provide you with the services. If you purchase paid services, other personal information such as name, address, and credit card payment information will be collected to process the payment.
  • Services provided in the platform, we collect your information when accessing the services offered on the platform, or when you contact us or write us. This includes, but is not limited to, progress reports, user impressions and future steps and we’ll keep this information securely and will not share it with others.
  • Data registration, when you use our Services, we at (ISTORIA) use tools to analyze the behavior and data of users by using third-party services. These tools are Google Play Services, Google Analytics for Firebase, Firebase Crashlytics, and UX Cam, where user behavior and data are analyzed by being displayed individually. In this analysis we do not use any individual data such as your username or contact numbers, and in (ISTORIA), we maintain the list of emails and chats to address and resolve any issues you encounter.
  • Surveys, from time to time, we may collect personal information from users through surveys. This information is only used to improve the content of our web pages and the quality of our service and is not shared with any third party.
  • Requests for information, news, and other contents, you can subscribe to receive information, news, and other content related to new and current services of (ISTORIA) platform and other information that may interest you. When you sign up to receive this information, you will be asked to provide personal data, including your name and email address.
  • Requests for technical support, if you need technical support related to (ISTORIA) platform, you will need to fill out a form for the purposes of identifying and clarifying your technical support request. When you submit a technical support request, you will be asked to provide personal information, including an email address and a description of the problem. We keep copies of all technical support requests and other information provided with these requests.
  • Third parties, we may collect your personal data from third parties, such as data brokers or data collectors, in the context of their business activities, with respect to certain customer services. We may integrate this data with our information about you or use it independently for our activities in terms of benchmarks and data analysis. We will always seek to verify that the third party and (ISTORIA) has already informed you about using your data.
  • Browser information and cookies, we use browser information (for example, IP address and browser type), cookies and pixel tags to determine what data or information should be displayed on your browser when visiting or using (ISTORIA) platform. We may also use browser information, cookies and pixel tags; to determine how you have accessed (ISTORIA) platform, and to determine whether you are a visitor or user of the platform, to help us improve our service offerings, for quality assurance and training purposes, and also to help diagnose problems with our servers, collect extensive demographic information, manage and improve our services, and for other legal purposes. Please check the “Cookies” section below for more information.

Any user can request that their own personal information stored on (ISTORIA) platform be removed, and that their account and personal information associated with it be deleted. This rule excludes the user who has broken the terms and conditions stipulated for the use of the platform, or who may cause harm or misuse of our Services or to other users. In this case, (ISTORIA) may retain some of their personal information in order to provide greater security and safety for its users.

We may use the personal data we collect about you for different purposes, including:

  1. Creating your account on the platform and enabling you to log in to your account and use the platform.
  2. Managing your account and then providing you with customer support, and confirming that you receive a high-quality service.
  3. Sending you periodic notifications and addresses, including emails sent in connection with specifications, services, events and special offers.
  4. Billing and service fees.
  5. Supervising, managing and monitoring the service, measuring and improving the quality and effectiveness of our services and developing them.
  6. Marketing for the platform and our services.
  7. Conducting market research, including statistical analysis of user behavior, which we may submit to third parties in a non-personal, anonymous, holistic and aggregated manner.
  8. Responding to requests for compliance with laws, laws, courts and government agencies.
  9. Cookies and other tracking technologies

A cookie is a small file that can be stored on and accessed from your device when you visit the platform. Other tracking technologies work similar to cookies, placing small data files on your devices, or monitoring your activity on the platform to enable us to gather information about how you use (ISTORIA). This allows the platform to identify your device from among other platform users. The cookies information below also applies to other tracking technologies.

  • How we use cookies, (ISTORIA) uses cookies and other tracking technologies to identify you and your interests, remember your preferences, and track your use of the platform. We also use cookies and other tracking technologies to control access and protection of certain content on the platform and handle any requests you make to us for platform management and research purposes, (ISTORIA) also contracted third-party service providers to track and analyze statistical usage and volume information from platform users.
  • First-party and third-party cookies; First Party Cookies are the cookies that (ISTORIA)places on your device. Third-party cookies are cookies that are placed by another party on your device through (ISTORIA) platform. (ISTORIA) may contract third party service providers, to send emails to users who provide us with their contact information and to help measure and improve the effectiveness of our email communications and\or to determine whether messages are opened or links are clicked, third-party service providers may place cookies on the devices of these users.

For more information on how these companies collect and use information on our behalf, please check their privacy policies.

Please refer to our cookies policy for more information.

  1. How we share your personal data

(ISTORIA) asserts that protecting your personal information is a top priority for us even with your written permission to share it, and we pledge not to disclose any such information or even to declare you a platform user without your written permission, or in one of the following cases:

  • For legal purposes, we will disclose your personal information as we see it necessary to respond to a summons, regulation, or binding order of the Data Protection Agency, legal process, government request, or other legal or regulatory process. We also assure you that we and all our employees and service providers are committed to this and other policies and we always seek to protect your privacy to the fullest extent possible even with your written permission to share this information.

  1. The legal basis for our processing of your personal data

Our processing of your personal data for the purposes described above is based on:

  • In part, our legitimate interests or the legitimate interest of a third party in promoting and protecting the platform (ISTORIA), building and maintaining relationships, and delivering our services in the best possible way.
  • In part, your consent and our commitment to any contract with you, e.g. if you create a user profile, subscribe to our newsletters or alerts, or for commercial purposes that support platform operations, such as understanding and improving your experience on our website.
  • In part, comply with the law, when information is necessary to fulfill our legal or regulatory obligations.
  1. The security of your personal data

We use reasonable security measures to protect the security of information provided by you through the platform or services. However, the security of information sent over the Internet cannot be guaranteed. For your protection, we may suspend your use of the Services or the platform, without prior notice, pending an investigation, if there is any doubt of any breach of security. We also assure you that we will never ask for your login information or credit card information in any unsecured or unwanted connection (email, phone, etc.).

  • Your responsibilities, service users are responsible for maintaining the security of any password, user ID, or other form of authentication and for sharing access to password-protected or secure areas of any service.
  • Unauthorized access, access to and use of password-protected areas and/or safe areas of services is restricted to authorized users only. Unauthorized access to these areas is prohibited.
  • Encryption and firewalls, chat texts are encrypted during sending. We use SSL-standard encryption that encodes information for such transmissions. All text is kept on secure servers. Access to stored data is protected by multi-layer security controls including firewalls, role-based access controls, and passwords.

 

 

  1. Storing your information

We will securely store your information and store your user account file and personal information associated with it as long as your account or profile is active, or for as long as it takes to achieve the purposes set out in the Privacy Policy – unless the law requires more time to save this information.

  1. Responsibility limits and boundaries

The platform user or service provider shall adhere to professional ethics and behavior in providing or receiving the service and maintain the privacy of service providers and other users, and undertake not to disclose or use any data or information obtained or accessed through the provision of the service through this platform. The user then is legally responsible when he violates the rights of users of any of the terms of this policy or other terms and conditions of this site or the terms and conditions imposed by us.

  1. Links to other sites

The platform or services may contain links and widgets related to third-party sites and services that do not belong to us. The link to any third party service does not mean that we endorse it, the quality or accuracy of the information provided on it. If you decide to visit any third-party services, you are subject to the privacy policy and practices of any third-party services, not this privacy policy. We encourage you to carefully review the legal and privacy notifications of all other digital services you visit.

  1. International transfers

Your information may be transferred to or maintained on computers outside your city or country. Regardless of where your data is stored, it will be kept securely as described in this policy. Your acceptance of the terms and conditions of your submission of this information constitutes your consent to such transfers.

  1. Cancellation of subscription

If you subscribe to the newsletter or alerts service or if you receive invitations from (ISTORIA) to conduct a survey or attend events and you prefer not to receive messages from us in the future, Please review your message settings on the platform to unsubscribe, or follow the instructions on the unsubscribe link provided in all marketing email communications sent from us.

  1. Your rights

Under applicable law, you may request access to personal data we have collected about you for purposes of review, modification or deletion. You may also be entitled to request a copy of the personal data we have collected about you and request that any errors be corrected. In certain cases, you can also request that your personal data be stopped. If you would like to request access, review, or correct your personal data or to discuss how we handle it, please contact us, to help protect your privacy and security, we will take reasonable steps to verify your identity, such as requiring a password or user ID, before you have access to your personal data. We undertake reasonable attempts to promptly investigate, comply or otherwise respond to your requests as required by applicable law. Different laws may prevent us from giving you access to your personal data or otherwise complying fully with your request as required by the circumstances and the request provided, for example, if providing your information could result in the identification of another person. In (ISTORIA) we reserve the full right to charge appropriate fees for compliance with your application where applicable law permits and/or rejects the application if it is based on improper and/or exaggerated or otherwise inadmissible or is unlawful under applicable law.

  1. Consent; changes to the Privacy Policy

By using the platform, you agree that we collect, use and store your personal data in the manner set out in this Privacy Policy and elsewhere on the platform. We also reserve the full right to make changes to this Privacy Policy from time to time, and will notify you of any such changes by updating this Privacy Policy. If we make substantial changes to this Privacy Policy, we will increase our rights to use the personal data we have previously collected about you. We will seek your consent either by letter to your registered email address or by posting information about changes in a prominent location on the platform.

  1. Contact us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us on the number +966 57 005 7389.

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