FAQ

No, iStoria focuses entirely on mastering the English language, but it does support flexible learning from your native tongue.

Core Learning Focus: The app focuses exclusively on developing the English language as its sole objective.

Translation and Support Flexibility: iStoria currently supports 16 languages for word translation and as the app’s interface language.

What does this mean?

You are learning English, but you can use your preferred native language (from the 16 supported languages) to understand translations and context. You can change your language settings in the “Settings” section.

An excellent question! iStoria is designed to support learners throughout all effective stages of their journey.

iStoria is suitable for you if you already have basic fundamentals of the English language. Our content starts from the Beginner level and progressively takes you up to the Advanced Proficiency and Mastery level.

Important Note on Levels:

  • Starting Point: The app is not suitable for complete beginners (from zero). We recommend having basic reading and writing skills established first.

Progression Mechanism:

Upon registration, the app will ask you to take a short placement test to ensure you start directly with the correct content that offers the right challenge without causing frustration.

You can easily change the pronunciation accent of auxiliary words and phrases within the app.

To change the accent for the speaking assistant, follow these steps:

  1. Go to My Profile.
  2. Select Settings
  3. Go to Assistant Voice, then Language Accent.

⚠️ Very Important Note:

This change does not affect the original audio track of the stories or books; the predominant accent in the original story recordings is British (as Oxford produces them). This adjustment is only reflected in the pronunciation of words and sentences you tap on within the text.

Thank you for asking! We are working to expand access as much as possible.

iStoria is an application specifically designed for mobile devices and tablets (iOS and Android) to provide the best on-the-go learning experience.

Note Regarding Computers:

  • At this time, we do not have a native application for Windows or Mac.
  • For a larger screen experience, we recommend using a tablet or iPad that meets the system requirements.

Important Update on the Future:

Our team is continuously evaluating the possibility of launching a dedicated version for personal computers in the future. Follow our announcements for the latest updates on PC support!

Yes, absolutely! We prioritize your eye comfort while learning.

The iStoria app fully supports Dark Mode to provide a comfortable reading experience, especially when studying for long periods or in low-light conditions.

To activate Dark Mode, please follow these steps:

  1. Navigate to “Settings” within the app.
  2. Select “Theme”.
  3. You will find three main options to switch between:
    • Light Mode.
    • Dark Mode.
    • System Default: This option automatically follows your phone’s operating system settings.

A Friendly Tip:

Choosing the right theme helps reduce eye strain and improves your focus. We hope you enjoy the comfortable reading experience anytime!

We’re glad you’re interested! The Premium Version is specifically designed for a limitless learning experience. Here is a quick comparison showing the basic differences:

Feature Freemium Version Premium Version
Daily Usage Limits 🟢 3 times daily ✅ Unlimited
Reading & Listening (Stories & Books) ✅ ✅
Reading with Smart Assistant (Pronunciation Correction) ❌ ✅
Ad-Free Experience ❌ (Includes Ads) ✅
Background & Uninterrupted Playback ❌ ✅

Full-Skill Proficiency Training (Reading, Listening, Spelling, Usage, etc.)

 🟢 (Reading Only) ✅ All Skills
Sentence Translation ❌ ✅ Up to Level 4
Skipping Levels/Stories ❌ ✅
Skip Level (after 80% of stories) and Skip Story (after 20% of chapters).
Adding External Words to Vocabulary Lists ❌ ✅
Discussing Content with iStro ❌ ✅
Receiving Certificates upon Level Completion ❌ ✅

Important Note: We look forward to having you! You can choose to start with the Premium Version today with a 7-day free trial to experience all the features yourself with no obligation. Cancellation is easy at any time through the app store (Apple/Google).

Absolutely, you can start your English learning journey for free today! iStoria is available to everyone, and we provide you with the fundamentals to begin building your language skills.

What the Free Version Includes:

  •  Core Access: You can enjoy reading stories and practicing all available exercises with a daily limit.
  • Daily Limit: You get 3 free uses per day. When you reach this limit, you’ll need to either wait for the next day or upgrade.

When Should I Consider a Premium Subscription?

The paid Premium subscription is your next step toward achieving the best results:

  • Unlimited learning: Eliminate the daily limit on exercises and stories, allowing you to immerse yourself in continuous learning at your pace.
  • Ad-Free Experience: Focus fully on your learning without any interruptions.
  • Exclusive Content: Unlocks advanced features reserved for Premium users, to accelerate your English fluency.

iStoria Tip: Start your journey for free now! If you wish to learn at a faster pace and without limits, you can upgrade whenever you choose.

To simplify the process, please note that refund eligibility depends on the payment platform you used and the timing of your request.

1. Direct Purchase (via Stripe):

  • Time Window: You have 48 hours from the date of payment to submit your request via live chat or email at [email protected].
  • Processing: We will promptly review your request according to our refund policies. Our guarantee: We are committed to reviewing all requests received within the 48-hour period. Requests submitted after this time may not be accepted.

2. Purchases via Apple App Store or Google Play:

We are here to help: If you have any difficulty accessing the correct refund page, please contact us. We are happy to guide you through the process.

For optimal performance with the iStoria app, please ensure your device meets these minimum requirements:

Device / System Minimum Requirement
iPhone and iPad Devices Operating System iOS version 15.5.0 or later.
Android Devices Operating System Android version 8 or later.
Huawei Devices The device must support Google Play Store services.

💡 iStoria Pro Tip: We always recommend keeping your device’s operating system updated to the latest available version. Regular updates help improve performance and ensure seamless compatibility.

Point Details
Full Plan Payment The full subscription amount is charged in a single payment when you subscribe. This grants you immediate access to all features (or after your free trial ends, if available).
Monthly Price Explained The displayed monthly price is for comparison purposes only, illustrating the savings available when choosing longer plans. The actual payment is a single, one-time charge.
Renewal and Control The subscription renews automatically to ensure continuous learning. You can easily cancel the renewal at any time before the billing date to avoid unwanted charges.

💡 iStoria Tip: Choosing a longer plan ensures continuous learning, saves time and money, and guarantees an uninterrupted experience.

Get free months by inviting your friends to join iStoria!

Simply share your invite link, and when your friends download the app for the first time on their own device and create a new account, they will count toward your invitations.

  • ✔ 1 free month for 10 new accounts: Once 10 new accounts are created, you will receive 1 free month.
  • ✔ 1 free month for each friend who starts a trial: For each friend who starts their free trial after registration, you will receive 1 additional free month.

Notes:

  • ✔ You can earn multiple free months based on the number of friends who join, up to the allowed maximum.
  • ✔ Invitations sent before the feature launch or from premium account subscribers do not count.

The Family Subscription allows up to 5 members (plus the family manager) to use iStoria with separate accounts at a significantly lower cost—saving up to 73% compared to individual plans. Each member has their own account, can track their progress, and learn at their own level. The subscription can be easily managed from the app settings.


📄 For full details and how to subscribe, check out [this article] in the Help Center.

The Placement Test in iStoria helps you start at the most suitable English level for your abilities. It assesses your skills in reading, vocabulary, and grammar.

We recommend taking it to save time and ensure you learn content that effectively and specifically matches your true proficiency level.

How to take the test: You can take the test from within the app by going to: My Profile > Settings > Change your Level.

Important Note: Taking the test will result in the loss of your current progress in stories, vocabulary count, streak, and badges. Once your new level is set, you will not be able to revert to previous levels.

The learning mechanism on iStoria is based on graded learning paths. This means you will be able to read your story while other unread stories are locked until you finish your current story. Also, stories will be locked after the subscription expires or when the subscription fee is refunded.

Storia is devised to develop your language skills by reading and listening to interesting stories. Also, you will be able to correct your pronunciation with the pronunciation assistant soon.

The sentence translation feature is available for beginners from level 1 to level 4. After that level, you will gradually be able to understand the sentences by yourself, and you will notice the difference in your language. This is the goal of joining iStoria to improve your English language.

iStoria is devised for both genders of employees and students who are interested in developing their English. It is also devised for those who have the basics that enable them to read the stories and are interested in learning English.

The iStoria provides many unique features that enable you to develop your English language, such as:


In addition to the Golden Guarantee

It guarantees you to improve your language; otherwise, you will be refunded the subscription fees, provided that:

  • You complete 8 months of continuous learning.

  • You read 300 chapters.

  • You take 600 tests of repeated quizzes.

 

iStoria is the best application that develops your English language through interesting stories. It tracks your progress and helps you move from your level to professionalism, gaining more than 3,000 words tirelessly and in a short time.

You can retrieve your forgotten password by following these steps:

 

Welcome among thousands of learners on iStoria!

 

  • You can create a new account on the app by signing up with your email or with your Google or Apple account through the following steps:

  1. Enter the name and age.

  2. Enter the email.

  3. Enter the password.

 

  • Then choose why you want to learn English.

  • Take a placement test to start from your level. You can skip the test.

  • Choose the time you want to learn. You can skip the question.

  • Choose the assistant’s voice, either a human voice or a robot voice, in both dialects; American and British.

  • The subscription page will appear. You can start your free trial and then subscribe to the package you want.

 

We look forward to seeing you soon with us!

You can sign in simply by using your email.

Or Apple \ Google Account on your mobile device.

We look forward to seeing you soon with us!

You can know more details about your account and subscription by going to the “account settings” and following these steps:

Then you can see if your subscription has expired by the following image:

 

You can also contact iStro to help you with what you need!

Before canceling, please remember that our customer support team is always ready to assist you. We would be happy to have you continue your journey and progress with us.

However, if you wish to cancel, the cancellation process depends on your payment method:

  • If you subscribed through an external payment link: You can cancel your subscription directly on the platform you used for payment by clicking “Cancel Subscription” and ensuring the cancellation is completed.
  • If you subscribed through Google Play Store or App Store: Cancellation must be done through the subscription settings in the respective store—not within the iStoria app. You can use the following links to go directly to the subscription management pages:

📌 Note: Canceling your subscription stops the automatic renewal, but your subscription will remain active until the end of the current billing period. Deleting the app does not cancel your subscription.

You can subscribe to iStoria through two main channels:

  • 1. Via the External Payment Link:
    1. Open the dedicated iStoria payment link.
    2. Choose the subscription plan that suits your needs.
    3. Select your payment method: Credit Card (Visa/Mastercard), or other available services (such as Apple Pay or Google Pay).
    4. Complete the required details and confirm the subscription.
  • 2. Via the App Stores (In-App Purchase):
    1. Open the iStoria app and navigate to the Subscriptions page.
    2. Follow the in-app purchase steps, which will use the payment methods linked to your App Store or Google Play Store account (such as bank cards or gift/top-up cards).

You can enjoy a 7-day free trial of the iStoria app easily by following these steps:

  1. Open the Subscriptions page in the app – Click here to go directly.
  2. Choose the plan that best fits your needs.
  3. Tap on “Start 7-day free trial.”

Note: The free trial can be used only once per user. After the trial period ends, the subscription will automatically renew into a paid plan to ensure uninterrupted access to the app’s features.

If you wish to cancel the auto-renewal after the trial or during your current subscription, please refer to the cancellation instructions provided in the dedicated FAQ.

We hope you enjoy a valuable and fun experience with iStoria! 💙

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