How can I request a refund for my iStoria subscription?

To simplify the process, please note that refund eligibility depends on the payment platform you used and the timing of your request.

1. Direct Purchase (via Stripe):

• Time Window: You have 48 hours from the date of payment to submit your request via live chat or email at [email protected].
• Processing: We will promptly review your request according to our refund policies. Our guarantee: We are committed to reviewing all requests received within the 48-hour period. Requests submitted after this time may not be accepted.

2. Purchases via Apple App Store or Google Play:

• Responsible Party: All refunds are handled directly by the respective store (Apple or Google).
• Action: Submit your request through the store’s dedicated portal:
  • For Apple: Use the Apple Problem Report website.
  • For Google Play: Use the Google Play Refund Request.

We are here to help: If you have any difficulty accessing the correct refund page, please contact us. We are happy to guide you through the process.